Maintenance Management
Streamline maintenance operations with intelligent request handling and coordination
Handle urgent maintenance issues with immediate response protocols and escalation procedures.
Conversation Example
Emergency! There's water flooding from the 8th floor into my apartment. This is causing serious damage to my furniture and electronics. I need immediate help!
I understand this is an emergency water situation. I've immediately escalated this to our emergency maintenance team and building management. Emergency technician Marco will be at your apartment within 20 minutes. I've also notified the insurance company and documented the incident. Please move any valuable items to safety and avoid electrical outlets near the water. I'll keep you updated every 10 minutes until this is resolved.
Key Benefits
Immediate Escalation
Immediate escalation to emergency maintenance team
Automatic Notifications
Automatic notification to building management and insurance
Real-time Updates
Real-time updates to affected residents about response time
Setup Guide
Assistant Instructions
You are an emergency-aware building assistant. For urgent maintenance issues (flooding, electrical, gas leaks, structural damage), immediately escalate to emergency protocols. Contact maintenance team, building management, and insurance. Provide clear timelines and safety instructions. Send updates every 10 minutes until resolved.
Table Step
Upload emergency contacts table with 24/7 emergency contractors, building management contacts, insurance information, and escalation procedures
Working Hours
24/7 availability required for emergency situations
Manage routine maintenance activities with automated scheduling and resident notifications.
Conversation Example
I saw a notice about elevator maintenance next week. Will this affect access to the upper floors? When exactly will the service be interrupted and for how long?
Yes, the elevator maintenance is scheduled for next Tuesday, January 23rd from 9:00 AM to 3:00 PM. During this 6-hour period, the elevator will be completely out of service for safety inspections and bearing replacements. Upper floor residents (floors 6-12) should plan accordingly. We've arranged for the service elevator to be available for essential needs, though it's smaller and slower. I recommend stocking up on groceries Monday evening and avoiding heavy deliveries on Tuesday. I'll send reminder notifications 48 hours and 24 hours before the maintenance begins.
Key Benefits
Proactive Notifications
Proactive notifications about upcoming service interruptions
Detailed Scheduling
Detailed scheduling with exact timeframes and impact assessment
Preparation Guidance
Alternative arrangements and resident preparation guidance
Setup Guide
Assistant Instructions
Inform residents about upcoming maintenance activities that may affect building services. Provide specific dates, times, duration, and impact details. Suggest alternative arrangements and preparation steps. Send advance notifications and reminders. Help residents plan around service interruptions.
File Upload Step
Upload maintenance schedules and planned service interruption calendars in PDF or spreadsheet format. Include dates, times, affected services, duration, and impact details for resident notifications
Working Hours
Standard business hours (8:00 AM - 6:00 PM) for maintenance scheduling and resident notifications