Frequently Asked Questions

Condo Agent is an AI-powered communication platform that automates email and WhatsApp interactions. It uses advanced artificial intelligence to provide intelligent responses, manage customer communications, and streamline your workflow across multiple channels.

Our AI uses natural language processing and machine learning to understand the context, tone, and intent of incoming messages. It can generate appropriate responses based on your business rules, previous conversations, and trained knowledge base.

Yes, absolutely. We use enterprise-grade security with end-to-end encryption for all communications. Your data is stored securely and we never share your information with third parties. We comply with GDPR and other data protection regulations.

Yes, you can fully customize your AI assistant's responses, tone, and behavior. You can set up custom workflows, create response templates, and train the AI on your specific business knowledge and preferences.

Condo Agent supports multiple languages including English, Spanish, French, German, Italian, Portuguese, and many others. The AI can detect the language of incoming messages and respond appropriately.

The accuracy of AI responses depends primarily on clear instructions and well-designed workflows. When properly configured with specific guidelines and straightforward processes, AI can actually be more consistent than human collaborators who may have varying levels of experience or make occasional errors due to fatigue or oversight. However, just like training a new team member, the AI's effectiveness depends on the quality of instructions provided. Complex or poorly defined workflows can lead to confusion for both AI and human staff. We recommend starting with simple, clear processes and gradually building complexity as the system learns your specific needs.

Email automation processes incoming emails, categorizes them by urgency and type, and generates appropriate responses using AI. You can set up rules for different types of emails and customize response templates for various scenarios.

Yes, Condo Agent integrates with popular email providers including Gmail, Outlook, and other IMAP/SMTP compatible services. The integration is secure and maintains your existing email setup.

The AI is designed to recognize when a message requires human intervention. Complex or sensitive emails are automatically flagged and escalated to your team, ensuring important matters receive proper attention.

Yes, you can schedule emails to be sent at specific times and set up automated follow-up sequences. The system can also remind you about important emails that haven't received responses.

Our email categorization system has over 95% accuracy. It can distinguish between different types of emails like support requests, sales inquiries, appointments, and general information requests.

You can connect your WhatsApp number through our secure API integration. Simply follow the setup wizard in your dashboard, verify your number, and configure your automation preferences.

No, WhatsApp Business is not required. You can use Condo Agent with regular WhatsApp numbers. Your personal device can continue using WhatsApp normally while the AI agent operates simultaneously.

Yes, the AI can send text, images, documents, and other supported media types. You can configure automatic responses to include relevant images, PDFs, or other files based on the conversation context.

Message limits depend on your plan and WhatsApp's policies. We provide real-time monitoring of your message usage and will notify you before approaching any limits to ensure uninterrupted service.

Yes, customers can easily opt out by sending specific keywords like 'STOP' or 'UNSUBSCRIBE'. The system automatically handles opt-out requests and maintains a do-not-contact list.

We offer flexible pricing plans including a free trial, starter plan for small businesses, professional plan for growing companies, and enterprise solutions for large organizations. All plans include core AI features with different usage limits.

Yes, we offer a 14-day free trial with full access to all features. You can test email and WhatsApp automation with generous usage limits during the trial period.

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated based on the remaining time in your current billing cycle.

No, there are no setup fees or hidden costs. You only pay for your chosen plan. All features, integrations, and customer support are included in the subscription price.

We accept all major credit cards, PayPal, and bank transfers for enterprise accounts. All payments are processed securely through encrypted channels.

We provide 24/7 customer support through multiple channels including email, chat, and phone. Our support team consists of technical experts who can help with setup, troubleshooting, and optimization.

Yes, we offer comprehensive onboarding including personal setup sessions, training materials, video tutorials, and best practices guides. Enterprise customers receive dedicated account management.

Absolutely. Our migration specialists can help you transfer your existing automation rules, templates, and data from other platforms. We provide step-by-step guidance throughout the migration process.

We offer custom development services for enterprise customers. Our team can work with you to develop specific features, integrations, or workflows that meet your unique business requirements.