A sophisticated AI system that understands context, accesses knowledge, and provides intelligent responses through multiple communication channels.
Discover how our AI agent processes and responds to resident communications through five interconnected components.

Define the agent's role, personality, and response guidelines
The agent's core identity is established through detailed instructions that define how it should behave, what tone to use, and how to handle different types of requests. These instructions ensure consistent, professional responses that align with your building's policies.
Building documents, policies, and reference materials
Upload and manage all your building documentation including policies, procedures, vendor contacts, and resident handbooks. The agent can instantly access and reference this information to provide accurate, up-to-date responses.
Structured data for residents, units, and building information
Organize critical building data in structured tables including resident directories, unit information, maintenance schedules, and fee structures. This enables the agent to provide personalized responses with specific details.
Conversation history and learned context from interactions
The agent maintains context from previous conversations and learns patterns from resident interactions. This enables more personalized service and helps track ongoing issues or requests across multiple conversations.
External integrations and automated actions
Connect with external services like maintenance management systems, payment processors, and notification services. Tools enable the agent to take actions beyond just responding, such as creating work orders or processing payments.
When a resident sends a message, the agent processes it through these interconnected components
Resident sends inquiry via email or WhatsApp
Agent analyzes message using instructions and memories
Searches files and tables for relevant information
Uses tools to perform required actions or integrations
Generates personalized response and updates memories
Consistent responses aligned with building policies and procedures
Personalized service based on resident history and preferences
Instant access to all building information and documentation
Automated actions and integrations with external systems
Continuous learning and improvement from interactions
Built on advanced AI technology with enterprise-grade security
Natural language understanding with context-aware responses
End-to-end encryption and data protection
Handles high-volume communications efficiently
Connects with existing building management systems
Experience the power of AI-driven building management with Condo Agent.